What should I do if I am having problems with ILLiad?

Most problems can be fixed by trying one or more of the following tips. If you still have problems, please contact us.

  • Delete your browsing history and restart your browser.

  • Use a different browser. We recommend the latest version of Google Chrome.

  • Use another computer to see if the issue is unique to your computer.

  • If you have ILLiad bookmarked with your myNEU username and password saved in your browser, log into your ILLiad account directly instead.

  • Make sure that your myNEU username and password are being entered correctly.