I’m trying to use a Gale Cengage resource and keep receiving an error message. What should I do?

I’m trying to use a Gale Cengage resource and keep receiving the error message: "This page isn't working - find.galegroup.com.ezproxy.neu.edu didn’t send any data. ERR_EMPTY_RESPONSE." What should I do?

Answer

This is a problem that occurs when using Gale databases with the Chrome or Safari browser, caused by the way they process cookies. Clearing your cookies and cache should help the problem, but using a different browser such as Edge or Firefox, or opening an incognito window in Chrome will also work and may be a better idea if you’re consistently using Gale resources.

We’re working to resolve this issue permanently!

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  • Last Updated Jan 18, 2024
  • Views 40
  • Answered By Stacy Maubourquette

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