I cannot log into ILLiad. What does "Invalid Session ID" mean?
Answer
Most problems can be fixed by trying one or more of the following tips. If you still have problems, please contact us.
-
Delete your browsing history and restart your browser.
-
Open an incognito window.
-
Use a different browser. We recommend the latest version of Google Chrome.
-
Use another computer to see if the issue is unique to your computer.
-
If you have ILLiad bookmarked with your Northeastern username and password saved in your browser, log into your ILLiad account directly instead.
-
Make sure that your Northeastern username (not your full email address) and password are being entered correctly.