I have trouble submitting a request through ILLiad. What should I do?
I'm trying to request an item through ILLiad, but the request won't go through and I keep being redirected to the login page.
Answer
Typically when patrons are bounced back to the log in screen during an ILLiad request submission, they receive an error message having to do with an "invalid session id." If this is what you're seeing, please attempt one or all of the following steps:
- Close all ILLiad-associated browser windows, then clear cache and cookies from your history. Next you can attempt to login.
- Attempt login within another browser.
- Attempt login via an incognito window.
- Attempt to log in through a different computer.
If none of these steps work, please contact the interlibrary loan department at ill@northeastern.edu or (617) 373-8276.